How can we help?

MockReps is independently operated from Sri Lanka. Product support and privacy requests go to the operator; Paddle handles payment-transaction support as merchant of record.

For purchase and practice basics, visit public help.

Product and account support

Email support@mockreps.com about access, credits, product faults or a launch question. Include a short explanation and an error/request reference if one is available.

Privacy requests

Email privacy@mockreps.com about access, correction, deletion or other privacy rights. We may need proportionate information to verify that the request concerns your account. Do not send identity documents unless a justified, secure method has been arranged.

Payments, receipts and refunds

Use the transaction link in your Paddle receipt or visit Paddle buyer support. Read the refund and cancellation information for the distinction between stopping renewals and requesting a refund.

Keep your message focused

Please do not send passwords, payment-card numbers, unnecessary identity information, full CVs or confidential interview answers. If a screenshot helps, remove private content first. We do not offer an emergency service or a guaranteed support response time.