Refunds & cancellation

Purchases through Paddle

Paddle is the merchant of record for paid MockReps purchases. Refund eligibility is governed by the Paddle Refund Policy, the Paddle Buyer Terms applicable to your transaction and mandatory consumer law. We do not offer an additional universal money-back guarantee.

Refunds are not automatic for every purchase. Statutory withdrawal rights and remedies for defective or misdescribed services can apply, and are not removed by this policy. Eligibility can depend on your country and transaction. Consult Paddle's policy or support rather than assuming every purchase has the same refund window.

Request a refund

Use the support or transaction-management link in your Paddle receipt, or visit Paddle buyer support and request a refund. For a product defect, missing access or an incorrect credit balance, also contact MockReps support below so we can investigate the product side.

Include the transaction reference, approximate purchase date and a short description of the issue. Do not send passwords, full card details or a CV. Paddle processes approved refunds and communicates the applicable payment handling.

Subscriptions from earlier offers

Current packs are one-off purchases with no automatic renewal. If you already have a subscription, use the app's billing controls, the Paddle customer portal linked in your receipt, or Paddle support. Cancellation normally prevents the next renewal and takes effect at the end of the current billing period. A cancellation request does not automatically request a refund.

Purchased credits

Purchased packs do not expire. Any existing subscription allowances are issued monthly and unused monthly credits expire instead of rolling over, including on an annual plan. A refund or payment reversal may require correction of the corresponding entitlement or credit balance. An unused balance alone does not override Paddle's refund rules or establish a right to cash redemption.

Free signup credits

The 15 credits included with a new account are free. Because they were not purchased, they cannot be refunded or exchanged for cash.

Problems with a charge

If you do not recognise a Paddle charge, use its buyer-support route to identify the transaction. Contact us about MockReps access or usage records. These support routes do not limit your lawful right to dispute an unauthorised charge through your payment provider.

Deleting your MockReps account is not a substitute for cancelling a recurring payment. Check the subscription status and retain your receipt or cancellation confirmation.